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Bestbyte understands that some purchases
can be made in error. We will assist the customer in a
prompt return for credit or exchange for a different
product provided the following criteria are met.
Unopened Product Returns:
· Retail
products must be returned to Bestbyte in New Condition
(unopened and unused)
within 14 days of purchase with original Sales Receipt.
No Returns on Computers or Laptops.
· All
Products must be returned complete with CD’s, manuals,
power cords etc. Incomplete product returns may delay or
void the return. To avoid delays, customers should have
invoice number of purchase available.
· All
returns must be authorized by the sales or service
managers.
· Refunds
permitted on regular stock items
Opened Product Returns:
· Retail
Products returned in a used or non-original condition
will be evaluated for a restocking fee of
up to 20%.
Products not suitable for return will be returned to the
customer at no-charge.
· Damage
or markings to the product or packaging may void the
return.
Warranty Returns:
· Defective
items will be replaced, repaired or exchanged as per
manufacturer’s warranty policies.
· Bestbyte
will provide warranty service on behalf of the original
purchaser as per the terms and conditions of
the original manufacturer‘s
warranty.
· Regular
Stock items that fall within 14 days of purchase will be
replaced from inventory (if stock is available)
Credits will be applied to CREDIT CARD or
INTERAC purchases immediately upon approval.
A 48 hour period may be required for CASH
purchases over $300 and 14 days if the payment was made
by CHEQUE. Purchases made on a finance plan through
Trans-Canada or Citi-Financial will be limited to
exchange only.
Exceptions:
1)
Processors, Memory, Hard Drives:
Unopened Retail Processors, and Hard
Drives will be credited at the lower dollar value of the
current market price or the invoiced price. No returns
for Credit on
opened
CPU’s, and Hard Drives .
2)
Software:
Opened Software will not be
accepted for Credit or Exchange. (Note: Opened Software,
Books, Video etc. are not refundable according to
Canadian copyright laws). Defective Software is normally
replaced with the original title within 14 days of
purchase. Concerns about suitability or compatibility
should be directed to the software publisher.
3)
Special Order Products:
Specially ordered products or customized
products are not returnable for credit or exchange.
4)
Computer Systems:
Bestbyte computer systems are built for
the customer and as such are considered specially
ordered products and may not be returned for credit.
Problems or incompatibilities should be reported to our
service department as soon as possible and a solution
will be determined. Microsoft Windows is not returnable
under any circumstance.
5)
Consumable Products:
Consumables (ink cartridges, toners,
etc.) are not returnable if opened. Please check
compatibility before opening.
For more information, you
can contact us…
Phone: (905) 725-7454 | Fax:
(905) 725-7732
Sales Email:
sales@bestbytecomputer.com
Service Email:
service@bestbytecomputer.com
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